Tech Support

July 13, 2016

As of today, 13th July 2016, sites which were hosted on qukstrb2.net are now located on host52.servers.prgn.misp.co.uk.

If your site is hosted under the bobbingwidetechsupport.com reseller package and you receive your email using an email client program such as Thunderbird or Outlook and your incoming / outgoing server address is set in the email client program to secure.qukstrb2.net then you will need to change the incoming / outgoing server address to host52.servers.prgn.misp.co.uk.

Summmary

Field Original value New value
Name server 1 ns1.qukstrb2.net =
Name server 2 ns2.qukstrb2.net =
Incoming server secure.qukstrb2.net host52.servers.prgn.misp.co.uk
Outgoing server secure.qukstrb2.net host52.servers.prgn.misp.co.uk
Incoming server mail.example.com =
Outgoing server mail.example.com =

FTP access

You may also find that you cannot connect using FTP with port number 21. Try using 22 instead.

Other problems

The default version of PHP was set to 5.4.45, with a memory_limit set to 25M. Some sites may get Fatal errors attempting to allocate memory. The fix is to switch is to increase the memory limit ( e.g. to 256M ), which can be achieved by changing the PHP version to a supported PHP version such as 5.6 or 7.0

WordPress 4.8.1. PHP: 7.0.22. Memory limit: 512M

References