Tech Support

July 13, 2016

As of today, 13th July 2016, sites which were hosted on are now located on
[bw_fields featured]

If your site is hosted under the reseller package
and you receive your email using an email client program such as Thunderbird or Outlook
and your incoming / outgoing server address is set in the email client program to
then you will need to change the incoming / outgoing server address to


FieldOriginal valueNew value
Name server
Name server

FTP access

You may also find that you cannot connect using FTP with port number 21. Try using 22 instead.

Other problems

The default version of PHP was set to 5.4.45, with a memory_limit set to 25M.
Some sites may get Fatal errors attempting to allocate memory.
The fix is to switch is to increase the memory limit ( e.g. to 256M ), which can be achieved by changing the PHP version to a supported PHP version such as 5.6 or 7.0

WordPress 5.8.1. PHP: 7.4.23. Memory limit: 768M